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Terms and Conditions

Welcome to our website. These Terms and Conditions (“Terms”) govern the use of our services and website for our automatic door repair and maintenance, locksmith services, alarm installation, and security services business. By requesting service, scheduling an appointment, or using our website, you agree to the terms outlined below. These Terms are intended to provide clear expectations for both our company and our customers, ensuring safe, professional, and reliable service at all times.

1. Scope of Services

Our company provides professional services including, but not limited to:

Automatic door repair, installation, and maintenance
Commercial and residential locksmith services
Alarm system installation, monitoring setup, and maintenance
Security system installation and service
Access control systems
Emergency repair services
General security-related consultation and support

All services are performed by trained technicians in accordance with industry standards. The exact scope of work will be determined at the time of service, inspection, or written estimate.

We reserve the right to refuse service if the requested work is unsafe, illegal, outside the scope of our expertise, or if site conditions pose a risk to our personnel.

2. Customer Responsibilities

Customers agree to:

Provide accurate information when requesting service
Ensure safe and reasonable access to the service location
Obtain any required permissions from property owners, landlords, or management before service begins
Ensure that all equipment to be serviced is legally owned or authorized for repair
Follow all safety instructions provided by our technicians

The customer is responsible for securing pets, hazardous materials, or unsafe conditions before service is performed.

Failure to meet these responsibilities may result in delays, additional charges, or cancellation of service.

3. Estimates and Pricing

All estimates are based on the information available at the time they are prepared.

Estimates may change if additional issues are discovered during service
Emergency, after-hours, weekend, or holiday services may incur additional charges
Travel fees may apply depending on service location
Parts and materials are billed separately unless stated otherwise

Written estimates are valid for the time period stated on the estimate, unless otherwise specified.

4. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing.

We accept approved payment methods including cash, credit card, debit card, check, or electronic payment.

For larger projects, deposits or progress payments may be required.

Late payments may be subject to:

Late fees
Service suspension
Collection action if unpaid balances remain outstanding

The customer agrees to pay all reasonable collection costs, including legal fees, if required to recover unpaid balances.

5. Emergency and After-Hours Services

Emergency services are available when possible but are not guaranteed.

Emergency calls may include higher service rates due to:

After-hours response
Weekend or holiday service
Urgent dispatch requirements

By requesting emergency service, the customer agrees to applicable emergency pricing.

6. Warranty and Service Guarantee

We stand behind the quality of our work.

Unless otherwise stated in writing:

Labor is warranted for a limited period after service
Manufacturer warranties apply to parts and equipment
Warranty does not cover misuse, vandalism, improper installation by others, or normal wear and tear

Warranty service must be requested within the applicable warranty period.

The warranty is limited to repair or replacement of the original work performed.

7. Limitation of Liability

To the maximum extent permitted by law:

We are not responsible for indirect, incidental, or consequential damages
We are not responsible for losses caused by equipment failure beyond our control
We are not responsible for damages caused by pre-existing conditions, improper use, or third-party work
Security systems and alarms reduce risk but do not guarantee prevention of theft, damage, or intrusion

The customer understands that no security system can guarantee complete protection.

Our total liability for any claim related to our services shall not exceed the amount paid for the specific service provided.

8. Access to Property

By requesting service, the customer authorizes our technicians to enter the property for the purpose of performing agreed work.

The customer confirms they have legal authority to grant access.

We are not responsible for delays caused by lack of access, locked areas, or missing authorization.

9. Cancellations and Rescheduling

Appointments may be cancelled or rescheduled with reasonable notice.

We reserve the right to charge a cancellation fee if:

The technician is already dispatched
The appointment is cancelled without notice
The customer is not present at the scheduled time

For special-order parts or custom installations, cancellation may not be eligible for a full refund.

10. Refund Policy

Refunds are handled on a case-by-case basis.

Refunds may not be issued for:

Completed labor services
Installed parts that cannot be returned
Special-order equipment
Work approved and completed by the customer

If a service issue occurs, we will make reasonable efforts to correct the problem before issuing any refund.

11. Privacy Policy

We respect your privacy and protect your information.

Information collected may include:

Name
Address
Phone number
Email
Service history
Payment information

This information is used only for:

Scheduling services
Processing payments
Customer communication
Service records
Legal compliance

We do not sell customer information.

Information may be shared with payment processors, suppliers, or authorities only when necessary to complete service or comply with the law.

12. Website Use

All content on this website is provided for informational purposes only.

Unauthorized use of this website, including copying content, misuse of forms, or attempting to access restricted systems, is prohibited.

We reserve the right to update website content at any time without notice.

13. Safety and Compliance

All work is performed according to applicable safety standards and local regulations.

Customers are responsible for ensuring that their property complies with local building codes, fire codes, and safety requirements unless otherwise agreed in writing.

We are not responsible for violations that existed before our service.

14. Force Majeure

We are not responsible for delays or failure to perform services due to events beyond our control, including but not limited to:

Weather conditions
Power outages
Supply shortages
Natural disasters
Labor issues
Government actions

In such cases, service will be rescheduled as soon as reasonably possible.

15. Changes to Terms

We reserve the right to update these Terms at any time.

Updated Terms will be posted on this page with the effective date.

Continued use of our services after changes means the customer accepts the updated Terms.

16. Governing Law

These Terms shall be governed by the laws of the state in which the business operates.

Any disputes shall be handled in the appropriate local court jurisdiction.

17. Contact Information

For questions about these Terms and Conditions, please contact:

Customer Service

NY Automatic Door INC

Phone: (917) 951-5625

Email: joejamsnyc@gmail.com

Website: https://nyautomaticdoor.jobbersites.com

Address: 1845 82nd street E3, Brooklyn, NY 11214

This Terms and Conditions page is intended to provide clear expectations and protect both the customer and our company while ensuring professional, reliable, and secure service at all times.

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Terms and Conditions

About us